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Happy Goose Policies & Information

Anything and everything you wanted to know about our policies, how to order, shipping, turnaround time, etc.!
Contact us if you have more questions or would like to place an order.

WELCOME!

Welcome to Happy Goose Crosses!!  Your stop for beautiful handmade, custom crosses for your home! 
Each and every one of our items are hand-crafted, hand-painted and created by us, not manufactured. We can duplicate items but no 2 items will be completely identical since they are hand-crafted!  We create custom orders and PHOTO crosses too!  Let us know what size, color, and design you want and we will create it for you!



PLACING AN ORDER

There are several ways to place an order:
  • contact us here with order details

* We need your email address and your shipping ZIP CODE when you place an order.  The zip code is so we can accurately configure the shipping/handling.



PAYMENT

We accept payment through PayPal or credit/debit card

After placing an order, your invoice will be emailed to you, unless you are purchasing from our Etsy site.
(if you do not receive the emailed invoice, please check your SPAM folder as sometimes the invoices go in there)

*ALL orders must be paid in full within 3 days of receiving invoice.  If payment is not made in that time, the order will be canceled, unless payment arrangements have been made.  YOU must contact us to make arrangements.

If your order is canceled due to non-payment, it can still be re-opened with an added $3 fee for re-opening it.



SHIPPING

Shipping is via USPS or FedEx. All orders paid via PayPal will be shipped to the address provided by PayPal or Etsy, unless you contact us with a different shipping address.  Orders are created and shipped in the order they are received and paid, and may take up to 4+ weeks for your order to ship after payment is received.  You may contact us to find out what the current waiting timeframe is.

---> if you need an item sooner than what our timeframe is, we do offer a RUSH on most orders - $15 for the first item, $5 each additional item. Contact us for details. (rush may not be available during the busy times of the year, such as Christmas)

  • all orders are shipped with a tracking # (which will be emailed to you)
  • shipping rates are based on size/weight of package and your location (ZIP code).  We do not profit off the shipping charge.
  • Yes we do ship to APO/FPO, and it will be sent USPS priority.
  • all international orders are shipped priority rate
  • once an order leaves our hands and has been shipped, we are NOT responsible for it.  If it gets damaged or lost in transit, that is not Happy Goose's fault and we are not entitled to send a replacement.  Contact your post office/FedEx for assistance.
  • you have the option of purchasing USPS shipping insurance on your order for a minimal fee

Orders are not created until full payment has been received. Orders may take up to 4+ weeks to ship once you have paid, depending on our workload. We put a lot of time and effort and love into each and every product we create! We strive to make you happy and want you to love your product!



CANCELLATIONS & REFUNDS

All sales are FINAL on CUSTOM ITEMS (such as photo crosses) - unless a mistake was made on our part, then we will fix it. There will be NO REFUNDS on custom items once they have been created.

- Once a purchase has been made and paid, and you then wish to cancel your order (prior to order being created), there will be a 10% CANCELLATION FEE which will be deducted from your refund.

- If your order has already been created, and you then wish to cancel your order, there will be a 25% CANCELLATION FEE which will be deducted from your refund

- Returns are only considered on a case by case basis



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As always, we are here and happy to answer any questions you have... email shop@happygoosestore.com

Thank You!
HAPPY GOOSE